Remember Them Memorials Terms & Conditions Agreement, May 2022.
Please take the time to read these terms and conditions before you pay your deposit and secure your date. By making payment to Remember Them Memorials, you are confirming that you are in agreement of these terms and conditions and agree to abide by them. We aim to act in a professional manner and provide a caring, courteous, sensitive and dignified service to you.
1. Booking and Payment
1.1 The client is the named person requesting Remember Them Memorials to conduct a memorial service. 1.2 The client is responsible for all the payments.
1.3 To secure and confirm your date with us a non- refundable booking fee of £150.00 must be paid.
1.4 By making payment of deposit, the client is confirming they are in agreement with Remember Them Memorials terms of service.
1.5 The invoice balance must be paid in full 14 days in advance of the service. If it is not paid, Remember Them Memorials reserves the right to postpone or cancel the memorial service.
1.6 The balance is non-refundable if you cancel within 2 weeks of your memorial service date. Remember Them Memorials will take reasonable steps to work with the client to reschedule event.
1.7 Remember Them Memorials agree the client’s details will be held confidentially and in line with GDPR.
2. Remember Them Memorials Officiant.
2.1 Will attend and conduct the memorial service at the agreed time, date and place.
2.2 Will provide a memorial service for the client in accordance with pre-agreed Story of Life Workbook notes.
2.3 The client will provide the Story of Life Workbook with sufficient information to create ceremony to Remember Them Memorials at least 14 days before the event date or risk postponement or cancellation of event.
2.4 If the Officiant the client has been working with is unable to conduct the service for any reason, the client will be advised as soon as possible and all reasonable efforts will be made by Remember Them Memorials to arrange for the service to be completed by another Officiant.
3. Changes to your Agreement
3.1 The client agrees to notify Remember Them Memorials immediately in writing via email if any changes need to be made to the time, date or place of the memorial service.
3.2 Remember Them Memorials reserves the right to terminate the agreement and retain the booking fee should they be unable to conduct the memorial service due to the change.
3.3 The client acknowledges that a notice of cancellation of the memorial service must be given to Remember Them Memorials in writing, via email, and Remember Them Memorials reserves the right to retain the booking fee.
3.4 The client acknowledges that Remember Them Memorials reserves the right to leave the place of the service 60 minutes after the agreed start time if the client has not arrived, or if the memorial service cannot proceed for any reason outside of Remember Them Memorials control.
3.5 The client acknowledges that if the memorial service is delayed through no fault of Remember Them Memorials which results in the Celebrant waiting more than 45 minutes after the agreed start time, extra charges such as a late fee (£50) or parking fees (receipts will be provided) may be payable by the client.
4. Liability
4.1 Remember Them Memorials will not incur any liability for arriving to your memorial service later than the agreed start time or not attending your service due to reasons beyond Remember Them Memorials control, including but not limited to: delays due to riot, civil disorder, fire, flood, traffic accidents, mechanical breakdown, actions of government/ civil authorities, or any force majeure.
4.2 The client acknowledges that under Remember Them Memorials responsibilities contained in the Workplace Health and Safety Act 2011, Remember Them Memorials will not conduct the ceremony at a location which, in their sole opinion, is dangerous or would place any person attending the ceremony at risk of harm or injury.
4.3 Remember Them Memorials accept no liability for any direct, indirect or consequential loss or damage to a person’s personal property, or injury to a person, whilst attending a memorial service.
4.4 In no event shall Remember Them Memorials be liable for any claims, penalties, loss, damage or expenses arising out of or in connection with a memorial service.
4.5 Remember Them Memorials accept no liability regarding food or drinks served from the venue hosting the memorial service.
4.6 Remember Them Memorials does not assume responsibility or liability for adverse reactions to foods consumed, or items one may come into contact while eating or drinking during a memorial service.
4.7 Remember Them Memorials does not accept any liability of any accidents or incidents that may result in injury at a Remember Them Memorial Event.
4.8 If using chauffeur driven vehicles, liability lies with the provider of the service.
4.9 Remember Them Memorials does not assume responsibility or liability for loved ones cremated remains if they are present prior, during or after the memorial service.
5. Complaints
5.1 If you have any complaints please direct them in an email to Remember Them Memorials. This agreement is subject to English Law. English Law refers to the legal system administered by the courts in England and Wales, which rule on both civil and criminal matters.
5.2 Any complaints in relation to services provided by other companies such as venue, chauffeur driven vehicles or catering will be taken up in line with their complaints procedure however Remember Them Memorials will take all reasonable efforts to support the client with any complaints process against our recommended suppliers.
Remember Them Memorials reserve the right to modify the terms and conditions at our sole discretion.
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For permission requests email Remember Them Memorials. Contact information found on the website below. First printing 2022. www.rememberthemmemorials.com
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